Returns, Refunds & Complaints
Our Fresh Flowers Guarantee in Dalston
At Dalston Flowers, we take pride in delivering only the freshest, highest-quality flowers to every home and business in the Dalston area. Our reputation as a trusted local florist is built on our commitment to fresh blooms and excellent customer care. If your order falls short of expectations, our dedicated team is ready to resolve any issues promptly, ensuring satisfaction with every order. Whether you’re a household or business nearby, you can trust us for vibrant flowers, reliably delivered.
Damaged on Arrival: What To Do
Your flowers are carefully packaged to ensure they arrive in perfect condition. In the rare event that your flowers are damaged on arrival, please notify us as soon as possible—ideally within 24 hours of receipt. To help us process your claim quickly, we may request a photo of the damaged flowers and packaging. This helps us improve our packing process and provide a swift resolution for you.
Freshness Window
Dalston Flowers guarantees all arrangements will remain fresh for a minimum of five days from delivery, provided they are cared for according to our care guidelines. Many of our flowers last well beyond this window, but should your blooms fade or wilt earlier than expected, get in touch with us within this period so we can help resolve the issue.
Options: Refunds and Replacements
Our aim is your complete satisfaction with every fresh flower delivery in Dalston. If your flowers arrive damaged, wilt within the freshness window, or do not meet our usual standards, we offer two options for you:
- Replacement Flowers: We will redeliver a fresh, identical arrangement free of charge at the soonest available opportunity.
- Full Refund: If a replacement is not possible or if you prefer, we will provide a full refund for the affected item(s).
Refunds are processed promptly. Please allow a few business days after confirmation for funds to appear in your account, depending on your payment provider.
Complaints Process
Your feedback is invaluable in helping us maintain our high standards. If you have a complaint about your order or our service, we encourage you to reach out to us directly. To help us resolve your complaint quickly, please provide your order details and a description of the issue. Our team will investigate and respond as quickly as possible—usually within one working day.
If your complaint relates to product quality or damage, evidence such as photographs may be requested to support your claim. All complaints are treated with care and priority, ensuring you receive a fair outcome in line with our fresh flowers guarantee.
Our Commitment to Dalston Households and Businesses
As a dedicated local Dalston florist, Dalston Flowers is proud to serve our community, delivering fresh, beautiful arrangements to homes and companies nearby. Every order is handled with care, backed by our promise of quality and a customer-first approach to any issue. Thank you for trusting us with your special moments and daily celebrations—we’re here to deliver satisfaction, flower by flower.
