Welcome to Dalston Flowers. Thank you for choosing our online flower delivery service, serving customers in Dalston and the surrounding areas. These Terms & Conditions govern your use of the Dalston Flowers website and any purchases you make for floral products or related services. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. Please review them carefully before proceeding with your order.
1. Placing an Order
To order flowers or gifts for delivery online via Dalston Flowers, simply browse our selection and add your chosen items to the basket. Proceed to checkout to provide essential details including recipient information, delivery address in Dalston or surrounding areas, contact phone numbers, card message, and preferred delivery date and time (where applicable). You must ensure that all information provided is accurate and current. Orders can be placed through our website at any time, but orders for same-day or next-day delivery may be subject to cut-off times as specified on the website.
2. Order Confirmation
Once you submit your order, you will receive an order summary on-screen and an automated confirmation via email. This initial confirmation is not acceptance of the order, but acknowledgement of receipt. Acceptance of your order, and formation of the contract, takes place when we dispatch the goods and send a dispatch confirmation email. We reserve the right to decline any order prior to dispatch at our discretion (for example, if a product is unavailable or payment is not authorised).
3. Product Availability & Substitutions
All our floral arrangements are subject to availability. On occasion, it may be necessary to substitute certain flowers or packaging with items of equal or higher value and similar appearance to those shown on our website, especially during busy periods or due to seasonal fluctuations. Substitutions will be made with the utmost care to maintain style, quality, and value. If a significant substitution is required, we will make reasonable efforts to contact you for approval before dispatch.
1. Accepted Payment Methods
We accept major credit and debit cards through our secure payment system at checkout. Your payment details are processed securely, and we do not store card information. All prices are listed in Pounds Sterling (GBP), inclusive of VAT where applicable. Delivery charges, if any, will be clearly stated at the point of checkout and added to your total order value.
2. Payment Timing
Full payment for your order is required at the time of purchase. Orders will not be processed or dispatched until payment in full has been received and authorised. Should your payment not be authorised, Dalston Flowers bears no responsibility for any resulting delay or non-delivery.
1. Cancelling Your Order
If you need to cancel your order, please contact us as soon as possible. For next-day and future delivery orders, cancellation requests must be received at least 24 hours prior to the scheduled delivery date. For same-day delivery orders, cancellations are not usually possible once the order has been processed, due to the perishable nature of flowers and the speed of fulfilment. In the event you request a cancellation within the permitted period, we will provide a full refund to the payment method used at purchase. No refunds will be made for cancellation requests received after the order has been dispatched or delivered.
2. Amendments to Orders
Should you wish to amend your order (for example, changing delivery address or updating a card message), contact us immediately. We will endeavour to accommodate changes, but cannot guarantee amendment requests received less than 24 hours before the agreed delivery date, or after the order has been dispatched. Additional fees for delivery address changes may apply.
1. Delivery Areas
Dalston Flowers delivers throughout Dalston as well as surrounding areas. Our website will provide guidance on delivery locations. If an order is placed for an area we do not cover, we reserve the right to cancel your order and issue a full refund.
2. Delivery Dates & Times
We aim to deliver your flowers on your selected date. While we make every effort to meet your requested timing, delivery cannot be guaranteed for a specific time unless stated otherwise. We deliver Monday to Saturday, excluding certain public holidays. During peak times (such as Mother’s Day, Valentine’s Day, Christmas) deliveries may be made outside normal hours.
3. Failed Deliveries
Where possible, if the recipient is not available at the delivery address, we will attempt to leave the flowers in a safe place, with a neighbour, or follow delivery instructions provided at checkout. If delivery is not possible due to incorrect or incomplete address information, or no safe alternative can be found, we reserve the right to charge for re-delivery. Responsibility for providing accurate delivery information lies with the customer.
1. Accurate Information
You must ensure that all order details provided, including delivery address and recipient contact details, are complete and accurate. We are not responsible for late or failed deliveries arising from incorrect or incomplete information.
2. Care Instructions
Upon receipt, flowers should be unwrapped, placed in fresh water, and kept out of direct sunlight or extreme temperatures. We provide basic care instructions to help prolong freshness.
1. Damaged or Faulty Goods
If your flowers arrive in unsatisfactory condition or are not as described, please contact us within 24 hours of delivery with photographic evidence of the issue. We will, at our discretion, offer a replacement or a full/partial refund, depending on the circumstances.
2. Non-Delivery
If an order cannot be delivered due to our error, a full refund or redelivery will be arranged at no additional cost. We are not responsible for failure to deliver due to circumstances beyond our reasonable control, including incorrect addresses, lack of access, or absence of the recipient.
Dalston Flowers is not liable for:
Our entire liability in respect of any claim is limited to the price paid for the goods or services supplied. Nothing in these Terms excludes liability for death or personal injury caused by our negligence or fraud.
All content published on the Dalston Flowers website, including but not limited to images, product descriptions, and branding, is the property of Dalston Flowers or its licensors. No part of this website may be copied, reproduced, distributed, or used for commercial purposes without express written consent.
Personal data submitted during the order process is handled in accordance with our Privacy Policy. By submitting your personal information you agree that we may use it to process your orders, communicate with you regarding your purchase, and, with your consent, send marketing communications or offers.
These Terms & Conditions are governed by and construed under the laws of England and Wales. Any disputes arising in connection with these Terms or your use of the Dalston Flowers service shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to revise these Terms & Conditions at any time. Any changes will take effect immediately upon posting to the website. Use of the service or placing an order after such changes constitutes your agreement to the revised terms.
These Terms & Conditions apply to all customers placing online orders for flower delivery in Dalston and its surrounding areas. If you have any queries about these Terms or your order, please use the appropriate contact form on our website. Your statutory rights as a consumer are not affected.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dalston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dalston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
